it support certification

After over 7 years working in IT support and attaining numerous industry certifications, I understand how essential it is for tech professionals to keep their skills current. As technologies rapidly advance, sought-after certifications continue to evolve as well.

That’s why I’ve closely tracked emerging support certifications to provide candid insights on which credentials offer the best value.

In this article, I’ll cut through the noise to reveal the must-have IT support certification for 2024 based on extensive research and decades of collectively working in tech roles. I don’t make these recommendations lightly. You can trust my advice is backed by real-world experience managing support teams, architecting complex cloud solutions, and attaining the very certifications I suggest here. I’m eager to share hard-won lessons that will save you time while advancing your administration skills and career trajectory.

Key Takeaways:

  • IT support certifications might help you prepare for specific customer situations, such as request overflows or malware assaults
  • IT support certifications and certificates in remote support tools and technologies are the most recognized forms of professional development to help you go forward in your field
  • An IT support certification can educate you on how to manage resources such as client profiles, workbooks, and common troubleshooting data

What is IT Support Certification?

IT support certifications are acknowledged recognitions of specialized expertise, knowledge, and skills related to IT technologies and services. They are frequently important to job advancement and can make or break an entry-level help desk. Professionals want to differentiate themselves from the competition. I noticed that in the CompTIAently survey, 91% of employers believe IT certifications are important in the hiring process and a reliable predictor of a successful employee.

I can tell you that you need an associate’s degree to be a computer support expert. Whereas user support specialists need some college coursework. A degree in a technical subject, such as computer and information technology or engineering, may be required for more technical professions. On the other hand, applicable IT support certifications can frequently serve as an alternative, especially when combined with on-the-job experience. Allowing even people with only a high school diploma to achieve the same or more career success with the applicable information technology (IT) certifications.

Whether you want to start or “reboot” your IT career or simply stay up-to-date on the skills and knowledge required to work with the ever-changing technologies, security considerations, and best practices of the profession, you must obtain the Information Technology (IT) certifications that will have the greatest impact on your organization—and your career.

Why Should I Get a Certification in IT Support?

I could remember when I wanted to get one; this question kept coming up from left, right, and center. Until I got convinced that I really needed it. There are several reasons why you should obtain technical IT support credentials. One example is the significant need for and growing employment of remote support and computer support specialists. I read in the United States Bureau of Labor Statistics that there are around 70,400 openings for computer support professionals each year, with overall employment of computer support experts predicted to expand by at least 9% by 2030.

If you want to work in IT support as an ITSM or a technical IT support professional, IT support certifications can be a good alternative to a traditional college degree. If you already have a college degree, IT support certifications can give you a professional advantage over your competition. IT support certifications and certs in remote support tools and technologies are the most recognized forms of professional development to help you go forward in your field and remain relevant amid ever-changing technology for those who are already working in the IT sector.

IT Support Certification Systems

So I went ahead to research some IT support certification systems that are really helpful, as well as why they are so important.

And here we have:

#1. IT Infrastructure Library Foundation (ITIL)

The ITIL (IT Infrastructure Library) Foundation provides certificates ranging in difficulty from beginner to expert. Based on a set of best practices gathered from the public and private sectors all over the world, the Cabinet Office developed this IT support certification. It trains students on the essential ideas and various role functions of the help desk and technical desk demands. This incorporates fundamental principles such as customer communication, common troubleshooting concerns, and software navigation programs, among others.

#2. Microsoft Certifications  

Microsoft certifications teach and validate the technical skills needed to work in Microsoft-related positions inside a business. Because of the popularity of Microsoft in the workplace, these are some of the most important certifications for IT support personnel to obtain. So I came across Microsoft’s most recent According to The Numbers report, there are more than 1.4 billion monthly active devices worldwide running Windows 10 or 11.

According to the same survey, I recently discovered that one in every five corporate employees uses a version of the Office cloud service. Over 145 million daily active Microsoft Teams users, over 250,000 organizations that use Microsoft Dynamics 365 and Microsoft Power Platform, and over 95% of Fortune 500 companies use Azure, according to Microsoft’s Total Economic ImpactTM 2020 study, “The Revenue and Growth Opportunities for Microsoft Azure Partners,” which Forrester Consulting commissioned and conducted.

#3. Cisco Certified Network Associate (CCNA) certification

Networking foundations, IP services, security fundamentals, automation, and programmability are all covered in the CCNA training course and exam. Obtaining the CCNA confirms your professional competence and talents in managing and optimizing today’s most complex networks. The certification program includes training in cyber operations, collaboration, data center operations, security, and other areas. According to IT and ITSM specialists, these courses are essential for people who use Cisco products.

After completing the CCNA certification, you can take several certifications with additional expertise at the professional and, eventually, expert levels. These advanced IT support desk credentials typically necessitate passing a core test and at least one concentration exam.

#4. CISSP (Certified Information Systems Security Professional)

The CISSP certification is the next most significant. CISSP is one of the most regarded and sought-after cybersecurity certificates awarded by the International Information System Security Certification Consortium. Security and risk management, identity and access management, security operations, and software development security are all covered by the CISSP. It also evaluates senior cybersecurity managers’ knowledge, skills, and experience and ITSM and technical desk specialists’. It is still the most typical qualification that people in various cybersecurity roles use or obtain. Also, it is the second most sought-after certification by IT workers looking to advance their careers, according to the Global Knowledge 2020 IT Skills and Salary Report.

#5. Microsoft Azure Fundamentals Certification

Cloud computing is one of the most rapidly developing and in-demand technologies, with Amazon Web Services (AWS), Google Cloud Platform (GCP), IBM Cloud, and Microsoft Azure leading the industry. As a result, Azure certification is a valuable commodity for IT and remote support professionals looking to develop or remain relevant in their business. The Microsoft Azure Fundamentals certification certifies an IT support professional’s fundamental understanding of cloud services and cloud computing principles, models, and services.

#6. CompTIA A+ Certification

CompTIA A+ is an entry-level IT certification that “validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructure.” It is widely regarded as the starting point for IT professionals, assisting them in improving their help desk skills and learning the fundamentals of IT support, such as how to install, maintain, and configure PCs, laptops, mobile devices, and printers, as well as how to use remote support tools to do so. Many ITSM experts consider CompTIA A+ to be the most significant certification, seeing it as offering critical basic knowledge that will serve as the framework for additional training.

#7. Google IT Support Professional Certification 

The Google IT Support Certificate is a good place to start, whether you want to work in technical IT support or at an IT support help desk. The certification course teaches the skills required for an entry-level position in IT support. There are no prerequisite qualifications or hours of experience required. The training program focuses on customer service and troubleshooting, networking, operating systems, system management, and security.

#8. AWS Certification

AWS certifications are becoming increasingly popular as businesses around the world transition to a more cloud-centric work environment. Also, these certifications are significant because they serve to confirm an ITSM’s or their team’s technical expertise, but they also provide certified professionals with the knowledge and skills to advance their organization’s development and bring in more clients.

#9. Linux Fundamentals Certification

The Linux Essentials Certification is intended to demonstrate your knowledge of Linux, a popular open-source operating system that is utilized in a variety of industries. The exam covers Linux hardware, software, processes, and programs. As well as system security, file permissions, and public and private directories. It also covers open-source programs, command-line operations, making and restoring compressed backups and archives, and writing and running simple scripts. It is best suited for people aspiring to be IT developers, administrators, or engineers.

#10. Oracle Certified Associate (OCA)

The Oracle Certified Associate certification is an entry-level alternative for gaining a solid understanding of Java and is the first step toward demonstrating your ability to become a professional Java developer. To prepare for the exam, you must complete the basic and intermediate Java SE 8 training, which will provide you with practical hands-on experience with Java. The course covers the fundamentals of Java and what it is, as well as activities to help you better understand object-oriented programming in Java.

The Advantages of Obtaining IT Support Certifications

There are numerous advantages to obtaining an  IT support certification, including:

#1. Customer Fulfillment

This is the part I enjoy most; you know that feeling when your customer is satisfied, and you can see the smile on their face. Obtaining certification in your field of expertise might help you respond better to customer problems. You can better equip yourself with the abilities needed to boost customer retention by learning how to use more software or acquiring new customer allocation skills. Understanding how to use customer profile management software, for example, can help you better understand a customer and make better decisions about their project needs.

#2. Product Quality Enhancement

You may be able to learn how to increase the quality of your service to clients and staff alike if you obtain an  IT support certification. Because IT certifications can educate you on how to handle customer discussions more successfully, you may be able to assess customer circumstances more swiftly and serve more customers as a consequence. Furthermore, certain support certifications might help you prepare for specific customer situations, such as request overflows or malware assaults.

#3. Enhancement of Productivity

A support certification can help you boost your productivity at work by teaching you new techniques. IT support certifications can educate you on how to manage resources such as client profiles, workbooks, common troubleshooting data, and machine manuals more effectively. Certifications may also teach you how to increase your efficiency while performing basic tasks like computer maintenance and database or file verification. Other core competency certifications that can be reviewed are:

  • Security: Certification holders understand how to safeguard network connections and systems against a variety of dangers.
  • Troubleshooting devices and networks: With various qualifications, experts can better comprehend common troubleshooting issues, especially with custom devices.
  • This certification teaches an IT help desk staff how to describe networks and connection kinds to other employees.
  • Software troubleshooting: With help desk qualifications, IT professionals can learn to troubleshoot a wide range of software, even custom-designed software.
  • Hardware: Training can assist IT personnel in not just adjusting hardware after problems but also using hardware data to find and cross-connect with other devices. Certifications teach IT professionals how to demonstrate and follow best practices for internet safety, hardware environmental awareness, and proper communication about software problems.

Is IT Support Certification Free?

The Google IT Support Certificate is $49 per month on Coursera after a 7-day free trial. Every Google Career Certificate is totally self-paced.

Google IT Support Certification?

The Google IT Support Certificate is a hands-on, online curriculum that prepares starting learners for entry-level IT support jobs when they complete the certificate.

Which Certification is Best for Technical Support?

  • CompTIA certifications include 
  • A+, Network+
  •  Google IT Support Professional.
  • Certifications Cisco Certified Network Associate (CCNA)
  •  Microsoft, and ITIL Foundation.

How Much is the IT Support Professional Certificate?

The Google IT Support Certificate is $49 per month on Coursera after a 7-day free trial. Every Google Career Certificate is totally self-paced.

How Long Does it Take to Complete Google IT Support Professional Certification?

The self-paced certificate can be completed in three months with about 20 hours per week or in six months with 10 hours per week. To complete the six modules of the curriculum, roughly 240 hours are required.


Certifications increase the legitimacy of your resume and make you more appealing to recruiters and hiring managers. And, at the entry-level, they’re a wonderful opportunity to differentiate yourself from the competition – and even increase your compensation.

As your career progresses, you should explore more advanced qualifications to further your professional development. You’ll know what specialties to pursue and what skills you’ll require for your intended career path by then. However, at the starting level, it is preferable to stick with more generalist credentials that will assist you in getting your foot in the door.


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